Product Inspection Period
Except for items that are not eligible for returns based on the "Reasonable Exceptions to the Right to Cancel Distance Transactions" guidelines—such as perishable goods or those with short shelf lives (approaching expiration upon return/cancellation), customized products, current newspapers, periodicals, magazines, unsealed audiovisual products, computer software, game point cards, other point cards, and unsealed personal hygiene products—you have a 7-day product inspection period (including weekends) starting from the day the item arrives.
If you need to return a product, please contact customer service within 7 days of receiving the item and provide the following details:
- Full Name
- Order Number
- Contact Number
- Product Name (to be returned)
- Reason for Return (with photos)
Once your request is received, our customer service team will assist you with the return or exchange process.
Customer Service Email: toxinspeed@gmail.com
Customer Service Hotline: +886 2-26242646
Return Address: 19F, No. 165, Hongshulin Rd., Tamsui Dist., New Taipei City, Taiwan
Except for items that are not eligible for returns based on the "Reasonable Exceptions to the Right to Cancel Distance Transactions" guidelines—such as perishable goods or those with short shelf lives (approaching expiration upon return/cancellation), customized products, current newspapers, periodicals, magazines, unsealed audiovisual products, computer software, game point cards, other point cards, and unsealed personal hygiene products—you have a 7-day product inspection period (including weekends) starting from the day the item arrives.
If you need to return a product, please contact customer service within 7 days of receiving the item and provide the following details:
- Full Name
- Order Number
- Contact Number
- Product Name (to be returned)
- Reason for Return (with photos)
Once your request is received, our customer service team will assist you with the return or exchange process.
Customer Service Email: toxinspeed@gmail.com
Customer Service Hotline: +886 2-26242646
Return Address: 19F, No. 165, Hongshulin Rd., Tamsui Dist., New Taipei City, Taiwan
Return & Exchange Guidelines
- The product must be unused and free from any defects or damage caused by non-human factors.
- The 7-day inspection period is for evaluation purposes only, not for trial use.
- If instructed by the store, please retain the complete original packaging (including the outer box); otherwise, returns will not be accepted.
- The product must be unused and free from any defects or damage caused by non-human factors.
- The 7-day inspection period is for evaluation purposes only, not for trial use.
- If instructed by the store, please retain the complete original packaging (including the outer box); otherwise, returns will not be accepted.
Returns Will Not Be Accepted in the Following Cases
- The 7-day inspection period has expired.
- The product has been unsealed, used, or damaged due to human factors, such as stains, malfunctions, breakage, wear, scratches, or dirt.
- The product packaging is incomplete, or the invoice and accessories are missing.
- Malicious or excessive returns.
- The 7-day inspection period has expired.
- The product has been unsealed, used, or damaged due to human factors, such as stains, malfunctions, breakage, wear, scratches, or dirt.
- The product packaging is incomplete, or the invoice and accessories are missing.
- Malicious or excessive returns.
Return Process
Contact customer service → Confirm return eligibility → Prepare the complete product with original packaging → Follow the instructions provided by customer service.
Contact customer service → Confirm return eligibility → Prepare the complete product with original packaging → Follow the instructions provided by customer service.
Refund Policy
- Credit Card & Apple Pay Payments: After the return is successfully processed, the refund will be credited back to the original payment credit card account.
- PayPal Payments: After the return is successfully processed, the refund will be returned to the original PayPal account.
- Credit Card & Apple Pay Payments: After the return is successfully processed, the refund will be credited back to the original payment credit card account.
- PayPal Payments: After the return is successfully processed, the refund will be returned to the original PayPal account.
